A Complaint Is a Gift Corner

A Complaint Is a Gift Corner

Complaints in the Hospitality Business
Effectively handling complaints in any industry is important, but it seems to be particularly critical in the hotel industry. Research from as early as 1985 suggests that when people have had a bad experience in a hotel and their complaint is not handled effectively, seventy-five percent will tell someone else. In fact, they'll tell twelve other people.
Here's what the research specifically reveals about hotel complaints:
Men will complain more about service failures than women. And this is the case even when gender differences are factored into who stays in the hotel.
By and large people complain more about equipment failures (room too noisy, bed not comfortable, toilet doesn't work) than they do about personal service failures (bell man took too much time coming to the room, front desk clerk was rude). This doesn't necessarily mean that the majority of the problems that guests face are about equipment failures. It just means they are more likely to complain about equipment failures.
Hotel guests tend to be less satisfied with the way that personal service failures are handled than the way that equipment failures are fixed.
"When" a customer complains makes a big difference in terms of satisfaction. If a customer complains during the check-in process, the way the event is handled by the hotel generally doesn't result in greater satisfaction. The way hotels frequently fix complaints during the check-in process is to upgrade the customer to a nicer room. This suggest that they are trying to "buy the customer" off, and this not be the best way to satisfy customers. This means that hoteliers need to focus on solving the kinds of complaints guests have before and when checking in. These probably include long lines at the check-in counters, poorly handled luggage issues, hotel transportation systems, reservations issues, etc.
Research about complaints in hotels also suggests that when hotels track complaints, they tend to indicate the nature of the complaint, and what was done to satisfy the customer. But rarely do hotels attempt to quantify the level of customer happiness or satisfaction with the complaint resolution. This strikes us as crucial, because this will undoubtedly determine whether the guest will return again. And if staff aren't tracking guest reactions, they probably aren't paying much attention to them. They are more likely focusing on the issue, rather than the guest.
We recommend that hotels look carefully at the personal side of their service. We have long maintained that hotels, in particular, will find it difficult to create perfect experiences for all their guests. As a result, hotels need to work very hard at creating socially pleasant situations for their guests as the "equipment" side of a hotel isn't so noticeable when people are having a good time. This is not to say that a certain standard don't need to be in place.
It does suggest, however, that loyalty with hotel guests is created by the personal feelings that they share with hotel staff. We know a top notch hotelier who has served as a general manager for some of the best hotels in the world. He's very clear when he says, "Ninety-five percent of our service failures are human related. Could our beds be better? Perhaps, though they are darn good," he says. "The loyalty with our guests and also the failure with our guests, however, is almost always people related."
Janelle Barlow, Coauthor A Complaint Is a Gift

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My first Email

HI bikash

We all fine here Hope u all right there

All things is all right .My grandpa's operation is success. What happen about shiva n Bimal please give the my mail add them and told to mail me .ok

friend I want to mail shiva also but have not his mail add .I will try to mail shiva in his old add .ok friend bye.

It was around one decade before I had send to my Friend Bikash..........

कालो धनलाई सेतो बनाउनेहरु' विरुद्ध कारवाहीको तयारी

कालो धनलाई सेतो बनाउनेहरु' विरुद्ध कारवाहीको तयारी

गैरकानुनी ढंगबाट कमाएको सम्पत्ती अर्थात कालो धनलाई सेतो बनाउनेहरुका विरुद्ध छिट्टै कठोर कारवाही गर्ने अर्थमन्त्री डा बाबुराम भट्टराईले कडा चेतावनी दिएका छन्।

त्यसको निम्ति सरकारले नियमावली तयार गरिरहेको उनले बताए।

आयको स्वयं घोषणा (भीडीआइएस) मार्फत दश प्रतिशत कर तिरेपछि सम्पत्तीको श्रोत खुलाउन नपर्ने अवसर सरकारले दिएको लगत्तै शुक्रबार मन्त्री भट्टराईले यस्तो चेतावनी दिएका हुन्।

मन्त्री भट्टराईका अनुसार कालो धन जुनसुकै क्षेत्रमा लगानी गरिएको भएतापनि खोजबीन गरी कारवाही गरिनेछ।

“अबका दिनमा चाहे त्यो सम्पत्ती बैंकमा राखिएको होस् वा घरजग्गा खरीदमा लगाइएको होस्; क्यासिनोमा गएको होस् वा गैरसरकारी संस्थामा लगाइएको होस्; स्वदेश वा विदेशमा गएको होस् वा श्रोत नखुलेको होस्, नयाँ संयन्त्रले तत्काल सूचना संकलन गरी कारवाही गर्नेछ,” उनले भने।

नियमावली

अधिकारीहरुका अनुसार गैरकानुनी रुपमा कमाइएका करोडौं रुपैंयालाई सम्पत्ती शुद्धिकरण निवारण अर्थात मनी लण्ड्रिङ विरुद्धको ऐन अन्तर्गत कारवाही गर्न नियमावली ल्याउने तयारी गरिंदैछ।

रातारात अप्रत्याशित रुपमा धन कमाउने व्यक्ति वा संस्था विरुद्ध यो कानुन लागू हुने अधिकारीहरुको भनाइ छ।

नेपाल राष्ट्र बैंकका गभर्नर दीपेन्द्रबहादुर क्षेत्रीका अनुसार कालो धनलाई सेतो बनाउने क्रममा रकमहरु विदेश लगिने वा उताबाट यता ल्याउने सम्भावना छ। “यसमा करोडौं रुपैंयाको चलखेल भएको देखिएको छ,” क्षेत्रीको भनाइ थियो।

सात महिना अगाडि नेकपा माओवादीको नेतृत्वको सरकारमा अर्थमन्त्री बनेदेखि नै कालो धन कमाउनेहरु विरुद्ध कारवाही गर्ने चेतावनी दिंदै आएका भट्टराईले केही समय उनीहरुलाई कानुनी दायराभित्र आउन भीडीआइएसमार्फत अवसर दिइएको दावी गरेका छन्।

तहसनहस

तर अब कारवाही शुरु नगरिएमा भने अर्थतन्त्र तहसनहस हुन सक्ने उनको भनाइ छ।

“यस्ता आपराधिक कार्यले पारदर्शिता घटाउने, आर्थिक स्थायित्व ध्वस्त पार्ने, विनिमय दर अस्थिर बनाउने, लगानी विकर्षण गर्ने, बजार अस्थिर गर्ने तथा पूँजी पलायन गराउने र त्यसले समग्रमा देशलाई तहसनहस पार्ने काम गर्दछ,” डा भट्टराईले भने।

भीडीआइएस अन्तर्गत करीब पन्ध्र अर्ब रुपैंया बराबर सम्पत्ति घोषणा भएपछि सरकारले हालै डेढ अर्ब रुपैंयाँ राजस्व संकलन गरेको थियो।

विश्लेषकहरुका अनुसार सरकारले बेलाबेलामा दिने गरेको त्यस्तो अवसरले कालो धनलाई सेतो बनाउने कानुनी ढोका खोलिदिने गरेको छ।

उनीहरु भन्छन्, यस्तो अवसर पटकपटक दिइएमा कालो धन विरुद्धको नयाँ कानुनको औचित्यमाथि प्रश्न उठ्न सक्छ।

From bbc nepali sewa

My parants

Maula Kalika "Dada Kalika"

	Located in the premises of holy religious site Devghat Dham, the Maula Kalika temple is a famous religious pilgrimage and tourist site. The temple is situated on the hilltop, around a kilometer north of the East-West Highway in Gaindakot VDC-1 of Nawalparasi lying in the lap of the Narayani River in the mid-part of Nepal. To reach the temple, it takes two kilometers trek to hill upward from three kilometers west of Narayanghat of Chitwan. One has to cross 1,892 footsteps to reach up to the temple. The temple is highly-acclaimed from the point of view of religious tourism and ecology for its location in the altitude of 561 metres from sea-level in the summit above the holy shrines of Devghat, which is nestled at the confluence of three rivers- the Narayani, the Kali Gandaki and the Trisuli originating from Damodarkunda and Gosainkunda and on the junction of Nawalparasi, Chitwan and Tanahun districts. This natural location of temple has enhanced her touristy and spiritual attraction. Devghat is regarded as the best and most ancient of the prayagas (confluence of two rivers). Situated on the hilltop amidst dense green forest, it is gaining recognition as a spiritual centre as well as a holy place for fulfilling the wishes expressed by devotees and worshippers before the Goddess. Devotees throng the temple every morning to offer worships and prayers to the Goddess who is believed to materialize people’s longings. With the increased beauty and panorama of the place with the systematic prayers to the temple since 2038 BS, infrastructure development on the people’s mobilization and constructions of temple in pyagoda style in 2052 BS, the score of visitors has remarkably gone up in the temple for last few years. The snow-capped scenic beauty in the north, holy place Devghat, Chitwan National Park, Sauraha, Tigers Top, and other enchanting natural beauty visible to the north from the temple delight every tourists reaching there. Likewise, people-conserved peace forest park (Banbatika), artistic slate-paved way, stands, tap stands, stations, and various temples on the way to Maulakali are also inspiring people to visit the temple again and again. Worth-seeing scenes from the hilltop and the pleasure one feels from trekking and wandering green dense forests also mesmerize people there, rocketing the number of visitors arriving in this altitude from all parts of the country thereby help promote internal tourism in the area. Visitors can offer prayer and worship to Siddi Binayak Ganesh, Shree Krishna and Deurali Devi on the way to Maulakalika andtake joy of the incredible natural beauty intensified by the forest and cool and clean weather on the way to the temple. There has been public belief that their wishes have been accomplished following the worship to the Goddess Kalika believed to impart conspicuous divine power. Hence, devotees and youths are said to have attained their cherished wishes and intended love with the adoration of Bhagawati. The beautiful statues and idols of Mahakali, Mahalaxmi and Mahasaraswori, female deities as well as Tulsimath and Shivalinga have been set up in the temple premises. Likewise, the temple is well-equipped with RCC kitchen building, room for guests and religious citations, welcome gate, hospitality building and so on. There has also been sound management of drinking water and electricity in the temple. Visitors felt very difficult to reach the temple a decade before. Everyone is taken aback with the unimagined development of the area when s/he visits the temple after ten years. The temple is a quintessence of human efforts and endeavors, showing what people cannot do with their strong commitment and unwavering will.

12 days in my hometown

I Started my journey to Nepal my home town on 3^rd March 09. I catch train from Haridwar to Gorakhapur. From Grorakhapur I took jeep and reached Sunauli boarder. I shocked when I heard there is Nepal Bandda (Strike) from last 3 days and it continue. I had the thinking there was much progress in Nepal and becoming the Naya Nepal but nothing has changed. If changed only the price of each and every thing only the sky hiking. Very difficulty I reached my home on 4^th March midnight. It was after long gap I meet my parents.

The strike has been continuing till 14^th of March. And I left house 14th March for India. Meanwhile I visited Maula Kalika Temple.I did not get any chance to meet my friend relatives. There was 12/15 hours loadseding everyday. Daily routine was very difficult. On 14th March I made passport and backed to India.

I have seen new born baby of my brother which also become around 2 years.